Unified Communications

Our industry leading unified communications platform is underpinned by a powerful VoIP telephony system, including a range of advanced call handling and management features, alongside video meetings, chat, presence,

All of this can be managed centrally through our secure administration dashboard, and deployed through proprietary mobile, desktop, and web applications. document sharing and more.

Soft Client Applications

Our VoIP applications allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.

We have applications available for desktop (Windows and Mac OS), and mobile (iOS and Android), with additional web applications supported by all major browsers, delivering a host of communication and collaboration features within a single, intuitive pane:

Advanced Call Management

Our solution offers a comprehensive suite of cloud-PBX tools to enable your business to provide a professional appearance while giving customers the best possible experience.

Our drag and drop call routing module offers an intuitive method to build call flows in minutes, leveraging features including IVR menus, on-hold music, call queues, hunt groups, call-forwarding, voicemail, time diaries, and more.

Call Recording

We offer native cloud-based call recording, offering a 90-day rolling archive of your calls, complete with secure data centre storage, as well as integration to leading cloud storage providers should you need to retain copies of your recordings.

If you’re operating in a regulated industry and subject to compliance requirements, such as MiFID II or PCI, we also offer cloud-based compliance call recording and analytics platform – CallCabinet.

CallCabinet includes advanced search and retrieval, 256-bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

callcab

SMS Messaging

We offer a comprehensive business SMS feature that enables you to send SMS messages to either individuals or across entire phonebooks of up to 20,000 numbers, either sending them immediately or using a scheduling tool to build entire campaigns.

Compose messages and view real-time updates of how your message will appear to recipients, as well as viewing the price per recipient of any messages you send to ensure you stay within budget.

Integrated video meetings

Our integrated solution allows for scheduled or instant video meetings between colleagues, all managed from within the same application screen, featuring screen-share functionality, in-meeting chat, hand-raising, and more.

Meetings can be given custom URLs to allow external individuals to access them, and admins can make meetings open, or close them to only employees, with options to create waiting rooms, to force participants to join on mute, and to add password-protection.

 

Network Infrastructure

Our entire solution is hosted in Google Cloud, benefitting from global availability, unlimited scalability, industry-leading resilience, and unrivalled DDoS prevention from a pioneering zero trust security model that serves more customers than any other cloud provider.

By deploying in Google’s public cloud infrastructure, servers can be brought online and offline automatically in response to demand, maximising both performance and network environmental efficiency.

Our fully-owned proprietary code base is managed by a dedicated team of UK-based, in-house developers, supporting an agile roadmap and allowing us to ship regular updates and improvements to channel partners and their customers.

Reporting and wallboards

Ensure you stay on top of your team’s performance with easy to build wallboards and reporting that can be produced on-demand or scheduled to provide regular updates to management staff.

With a full range of statistics available including average

Ensure you stay on top of your team’s performance with easy to build wallboards and reporting that can be produced on-demand or scheduled to provide regular updates to management staff.

With a full range of statistics available including average

payment platform integration, delivering the ultimate telephony compliance suite.

Integrate your phone system with your existing products

Our hosted VoIP service can integrate with your existing CRM system or cloud storage solution. 

Interact with your customers better

From call logging in your customers account, contact pop up windows when a customer calls in, click to dial and just some of the features with our CRM integration.

CRM Integrations

Multiple Integrations

Cloud Storage Integrations

Receive your landline calls on your mobile

  • Receive Calls from your landline out of the office

  • Call Internal ext using the app

  • Internal Chat Facility

  • Never Miss a call

  • Work from Anywhere

  • Transfer calls to colleagues

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