Cloud Telephony · UCaaS

Phone systems
built for how you work now.

Voice, chat, SMS and messaging in a single platform — hosted in Google Cloud, managed from one dashboard, and supported from our office in Newbury.

Book a free demo 0345 355 3232
  • UK-based support
  • 99.99% uptime
  • Native CRM integrations
Unified Communications

One platform. Every channel. Every device.

Our industry-leading UCaaS platform is underpinned by a powerful VoIP engine, with advanced call handling, instant messaging, presence, SMS and document sharing — all managed centrally through a secure admin dashboard and delivered through our own desktop, mobile and web apps.

Cloud-PBX calling

IVRs, queues, hunt groups, time-of-day routing and call recording — all built in a drag-and-drop visual editor.

Voicemail to email

Voicemails delivered straight to your inbox as audio attachments — with automatic transcription so you can read them at a glance.

Team chat & presence

Persistent channels, direct messages, file sharing and presence — so you know who's free before you call.

Mobile & desktop apps

Take your extension anywhere. iOS, Android, Windows, macOS and any modern browser — fully synced.

Live wallboards

Real-time and scheduled reporting on call volumes, queue performance and individual agent activity.

CRM integrations

Native connectors for the CRMs you already use — click-to-dial, screen-pops and automatic call logging.

Amicus desktop softphone application Amicus mobile softphone application
Soft Client Applications

Your extension. Wherever you are.

Take your calls, meetings and chats with you. Available for Windows, macOS, iOS and Android — plus a full-featured web app in every modern browser.

  • Single unified interface across every device
  • Receive landline calls on your mobile
  • Dial internal extensions over the data network
  • Transfer calls between desk, mobile and web seamlessly
  • Built-in chat, file sharing and contact directory
Advanced Call Management

Build call flows in minutes, not weeks.

A comprehensive suite of cloud-PBX tools that lets you give customers the experience they expect, without needing an engineer every time you want to change a menu. Every Amicus VoIP seat ships with the full feature set included — no add-on bundles, no surprise upgrade fees.

  • Mobile & desktop apps

    iOS, Android, Windows, Mac and web — fully synced.

  • Directory services

    Shared contacts and extension lookup across the org.

  • Intelligent call routing

    Rule-based routing by caller, time, or queue state.

  • Call conferencing

    Three-way and multi-party bridges on every extension.

  • Number porting

    Keep your existing numbers — we handle the move.

  • IM & presence

    See who's available before you pick up the phone.

  • Voicemail to email

    Audio plus transcription, delivered to your inbox.

  • SMS bulk-send

    Reach up to 20,000 contacts from one campaign.

  • Screen sharing

    Show your screen mid-call without switching apps.

  • Customisable IVR

    Build menus and prompts with a drag-and-drop editor.

  • Queuing & parking

    Hold calls and pick them up from any extension.

  • Call recording

    90-day rolling archive included as standard.

  • CRM integration

    Screen-pops and click-to-dial in the apps you use.

  • Operating times

    Different routing for hours, holidays and weekends.

  • Live wallboards

    Real-time KPIs on screen for the whole team.

  • Scheduled reports

    PDF reports emailed daily, weekly or monthly.

  • Whisper & barge

    Coach agents live or join the call when needed.

  • Marketing on hold

    Custom hold messages and music to keep callers engaged.

Call Recording & Compliance

Record every call. Search every word.

Native cloud call recording on every plan — with an upgrade path to full MiFID II and PCI compliance when you need it.

Included

Standard Call Recording

  • 90-day rolling archive
  • Secure UK & EU data centre storage
  • Optional export to your own cloud storage
  • Longer storage plans available for a fee
CallCabinet

Compliance-grade recording

  • 256-bit AES encryption at rest and in transit
  • Long-term immutable storage
  • AI-powered speech-to-text & sentiment analysis
  • PCI-DSS masking for card payments — recording pauses automatically while card details are read
  • Full audit trail of access
  • Advanced search and retention policies
14:32 85%
AN Amicus
Hi Sarah — your appointment with us is confirmed for Tuesday at 10:30am. Reply STOP to cancel. 14:31
Thanks, see you then! 14:32
Great — we'll send you a reminder 24 hours before. Have a lovely day. 14:32
iMessage
Business SMS

Send to one person — or twenty thousand.

Send SMS messages to individuals or whole phonebooks of up to 20,000 numbers. Send immediately, or schedule entire campaigns ahead of time.

  • Live preview of how messages appear on a handset
  • Per-recipient cost shown before you send
  • Scheduled and recurring campaigns
  • Reply handling routed to your inbox
View SMS charges →
Reporting & Wallboards

See what's happening, the moment it happens.

Live wallboards on the office TV. Scheduled PDF reports to managers' inboxes. On-demand exports for the board meeting. Whichever you need — it's all there.

Calls answered Average wait time Longest queue Abandon rate Agent activity Outbound volume
Live wallboard example
Integrations

Plays nicely with everything you already use.

Native connectors for the CRMs and cloud storage platforms you rely on — call logging, screen-pops, click-to-dial and automated recording archives.

CRM Integrations

  • Salesforce CRM
  • HubSpot CRM
  • Zoho CRM CRM
  • Microsoft Dynamics CRM
  • monday.com CRM
  • Slack Collaboration
  • Microsoft Teams Collaboration
  • Trello Collaboration

Cloud Storage Integrations

  • Dropbox Storage
  • Google Drive Storage
  • Microsoft Azure Storage
  • Amazon S3 Storage
  • OneDrive Storage
  • Box Storage
Network Infrastructure

Built on Google Cloud. Engineered in the UK.

99.99%
Platform uptime
200+
PoPs worldwide
UK
In-house dev team
24/7
Network monitoring

Hosted on Google Cloud's public infrastructure — globally available, infinitely scalable, with industry-leading DDoS prevention and a zero-trust security model that serves more customers than any other cloud provider. Capacity is added and removed automatically in response to demand, and our entirely proprietary codebase is built and maintained by a UK-based, in-house development team shipping regular updates.

See it in action.

Book a free 30-minute online demo and we'll show you exactly how it would work for your business — no commitment, no sales pressure.

Book a demo Or call 0345 355 3232