Privacy Policy

Introduction

Amicus Networks Limited (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your personal data when you visit our website www.amicusnetworks.co.uk (“website”) or use our services. It also informs you of your rights and choices regarding your personal data and how you can contact us if you have any questions or concerns.

What personal data do we collect and why?

We may collect and process the following types of personal data about you:

·      Contact data: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, request a quote, or sign up for our newsletter. We use this data to communicate with you, provide you with our services, and send you marketing information that may be of interest to you.

·      Technical data: This includes information about your device, browser, operating system, IP address, location, and how you use our website. We use this data to analyse and improve our website performance, security, and user experience.

·      Transaction data: This includes information about your payments, invoices, and orders. We use this data to process and fulfil your orders, manage our accounts, and comply with our legal obligations.

·      Customer data: This includes information about your business or organisation, your preferences, feedback, and testimonials. We use this data to provide you with our services, tailor our offerings to your needs, and measure your satisfaction.

How do we collect your personal data?

We may collect your personal data from the following sources:

·      Directly from you: This is when you provide us with your personal data voluntarily, such as when you contact us, request a quote, or sign up for our newsletter.

·      Automatically from our website: This is when we use cookies and other tracking technologies to collect your technical data when you visit our website. You can find more information about how we use cookies in our cookie policy.

·      From third parties: This is when we receive your personal data from other sources, such as payment providers, delivery services, analytics providers, or social media platforms.

How do we share your personal data?

We may share your personal data with the following parties for the purposes described above:

·      Service providers: These are third parties that help us provide our services, such as hosting, IT, payment, delivery, marketing, and analytics providers. We only share your personal data with service providers that we trust and that have adequate security measures in place to protect your personal data.

·      Professional advisers: These are lawyers, accountants, auditors, and insurers that assist us with our legal, financial, and business affairs. We only share your personal data with professional advisers that are bound by confidentiality and professional obligations.

·      Regulators and authorities: These are government or public bodies that require us to disclose your personal data to comply with our legal obligations, such as tax, audit, or reporting requirements.

·      Other parties: These are other parties that you consent to or that we notify you of when we collect your personal data. For example, we may share your personal data with our partners, affiliates, or sponsors, or with other users of our website if you post a comment, review, or testimonial.

How do we protect your personal data?

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

·      Using encryption, firewalls, and password protection to secure our website and systems.

·      Limiting access to your personal data to our employees, service providers, and professional advisers who need to know it and who are subject to a duty of confidentiality.

·      Implementing policies and procedures to ensure that we handle your personal data in accordance with the applicable laws and regulations.

·      Monitoring and reviewing our privacy practices and security systems regularly.

However, no method of transmission or storage of data is completely secure and we cannot guarantee the absolute security of your personal data. In the event of a data breach that may affect your personal data, we will notify you and the relevant authorities as required by law.

How long do we keep your personal data?

We only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, or to comply with our legal, accounting, or reporting obligations. The retention period of your personal data may vary depending on the type of data, the nature of our relationship with you, and the applicable laws and regulations. When we no longer need your personal data, we will delete it or anonymise it in a secure manner.

What are your rights and choices regarding your personal data?

You have the following rights and choices regarding your personal data, subject to the applicable laws and regulations:

·      Access: You have the right to request a copy of the personal data we hold about you and to check that we are processing it lawfully.

·      Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

·      Deletion: You have the right to request that we delete or remove your personal data from our systems, unless we have a valid reason to keep it.

·      Restriction: You have the right to request that we restrict the processing of your personal data, for example, if you want us to verify its accuracy or the reason for processing it.

·      Portability: You have the right to request that we transfer your personal data to you or another party in a structured, commonly used, and machine-readable format.

·      Objection: You have the right to object to the processing of your personal data, for example, if you do not want us to use it for direct marketing purposes.

·      Withdrawal of consent: You have the right to withdraw your consent at any time, if we rely on your consent to process your personal data.

·      Complaint: You have the right to complain to the relevant data protection authority if you are unhappy with how we handle your personal data.

To exercise any of these rights or choices, please contact us using the details below. We may ask you to provide proof of your identity and verify your request before we can process it. We will respond to your request within a reasonable time and in accordance with the applicable laws and regulations.

How do we use cookies and other tracking technologies?

We use cookies and other tracking technologies to collect and store your technical data when you visit our website. Cookies are small text files that are placed on your device by our website or by third parties that we work with. They help us to recognise you, remember your preferences, analyse your usage, and improve your experience. We use the following types of cookies on our website:

·      Essential cookies: These are cookies that are necessary for the operation and functionality of our website. They enable you to access and use our website and its features, such as logging in, shopping cart, and security.

·      Performance cookies: These are cookies that help us to measure and improve the performance and speed of our website. They collect information about how you use our website, such as which pages you visit, how long you stay, and what errors you encounter.

·      Functional cookies: These are cookies that help us to provide you with a more personalised and enhanced user experience. They allow us to remember your choices and preferences, such as your language, location, and display settings.

·      Targeting cookies: These are cookies that help us to deliver relevant and tailored advertising to you. They track your browsing activity and behaviour on our website and other websites, such as the pages you visit, the products you view, and the links you click.

You can manage your cookie preferences and settings by clicking on the cookie banner on our website or by changing your browser settings. You can also delete or block cookies at any time, but this may affect the functionality and performance of our website. For more information about how we use cookies, please refer to our cookie policy.

How do we update our privacy policy?

We may update our privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last revision. We encourage you to review our privacy policy periodically to stay informed of how we handle your personal data.

How do you contact us?

If you have any questions, comments, or requests regarding our privacy policy or your personal data, please contact us using the following details:

·      Postal address: Amicus Networks Limited, Unit 13 Kingfisher Court, Hambridge Road, Newbury, Berkshire, RG14 5SJ

·      Phone number: 0345 355 3232

·      Email address: hello@amicusnetworks.co.uk

We will do our best to respond to your queries and resolve any issues you may have.

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