Compliant Call Recording

Call recording pricing
built for compliance.

CallCabinet delivers secure, compliant call recording with AI-powered analytics, automatic PCI/PHI/PII redaction and unlimited cloud storage. Choose a per-user plan with unlimited storage, or a fixed storage package — whichever fits your business.

PCI DSS, GDPR & MiFID II compliant AI transcription & sentiment 36-month minimum term
Per-user pricing

Plans with unlimited storage

All per-user plans include unlimited call recording retention. Minimum 3 licences per account. Licences can be mixed and matched across your team.

Core Recording
Essential call recording with enhanced security.
£ 15.50
per user / per month
  • Record, store & playback calls
  • Unlimited recording retention
  • Advanced playback & tagging
  • Compliance call sharing
  • Advanced admin licence included
  • 2x playback licences included
Most popular
Advanced Recording
Core features plus redaction, QA tools and screen capture.
£ 35
per user / per month
  • Everything in Core Recording
  • Manual PCI DSS redaction
  • Screen capture & screen recording
  • Quality assurance & agent evaluation
  • 1x QA Supervisor per 10 licences
  • 2x playback licences included
Conversation Analytics
The full suite with AI transcription, analytics and automated redaction.
£ 75
per user / per month
+ £3,250 install & configuration (10–499 users). 500+ users POA.
  • Everything in Advanced Recording
  • AI transcription & call summaries
  • Automated PCI / PHI / PII redaction
  • Multilingual transcription
  • BI dashboards & automated reports
  • 2x playback licences included
Storage-based pricing

Fixed storage packages

Priced per site, per month. Ideal for sites with predictable call volumes or legacy data migration. Stereo recording available on application.

1,000hrs
Basic storage — small site
£75 / month
4,000hrs
Small-to-medium site
£130 / month
10,000hrs
Mid-sized storage option
£190 / month
20,000hrs
Large call volume storage
£299 / month
50,000hrs
Larger storage with better value
£399 / month
100,000hrs
Enterprise-scale storage
£549 / month
250,000hrs
Large enterprise or multisite
£1,000 / month
500,000hrs
Very high call volumes
£1,750 / month
Add-ons

Extras & additional licences

Mix and match add-ons to tailor your CallCabinet deployment. Add-ons can be purchased and assigned to individual users as required.

Licence / Add-on
Description
Price
Additional Standard User Licence
2x playback licences are included free with every account. Additional licences can be purchased to grant more users access to search, playback and annotate call recordings, subject to permissions.
£25per user / month
Advanced Admin Licence
Enhanced call data, screen recording, emotion and sentiment analysis, advanced reporting and enhanced compliance call sharing.
£45per admin / month
Quality Assurance Licence
Full QA toolkit including agent evaluation, scorecards, custom scorecard editor, QA randomiser and enhanced call analytics.
£99.95per supervisor / month
Compliance Redaction
Manual or API-driven redaction of PCI, PHI and PII. Included with the Advanced Recording plan.
£15per user / month
Compliance Redaction + AI
AI-powered automatic detection and redaction of sensitive, private data. Must be applied to all users on the account. Included with Conversation Analytics.
£20per user / month
Audio Transcription
Unlimited transcription with emotion and sentiment analysis, displayed on the call details screen.
£15per user / month+ £650 install (10–499 users)
Combo: Redaction + AI + Transcription
Full AI redaction of PCI, PHI and PII, plus unlimited transcription, emotion and sentiment — all in one bundle. AI redaction must be applied to all users on the account.
£25per user / month
Conversation Analytics Add-on
AI Assistant, multi-source data analysis, call suppression, automated redaction, BI dashboards and multilingual transcription. For storage-based plans only.
£35per user / month+ £3,250 install (10–499 users)

Ready to talk call recording?

Our team will help you size the right plan, scope the integration with your phone system and walk you through the compliance features that matter to your business.

0345 355 3232 Book a demo

Contract terms. All pricing is subject to a minimum contract term of 36 months. Contract term begins from the point of activation, being the point at which licences are applied to the CallCabinet account.

VAT. All prices shown are exclusive of VAT and are charged at the prevailing rate.

Per-user plans. Minimum of 3 licences per account. User plans can be mixed and matched. All per-user licences include unlimited recording storage.

Storage plans. Should your storage tier be exceeded, the next tier will be billed automatically. Storage packages cannot be decreased below the originally selected tier within the first 12 months.

Recordings. Call recordings are stored indefinitely by default. A retention policy can be configured within the CallCabinet portal to delete recordings after a specified period. Recordings removed via retention policy are not recoverable.

Installation & configuration. Install charges shown apply for accounts of 10–499 users. Accounts with 500+ users are priced on application. Other products and add-ons not listing an install charge do not require one.