Yealink Warranty Return Request — Amicus Networks

Warranty returns

Yealink handset return request

For handsets that have developed a fault inside the warranty period. Tell us what's wrong, choose how you'd like it handled, and we'll raise the return authorisation with the supplier.

Your details

Company name*

Please enter your company name.

Your name*

Required.

Job title*

Required.

Email address*

Please enter a valid email address.

Contact number*

Required.

The faulty handset

The MAC address is on the label underneath the phone. Add a row for each handset.

Before you return it

We recommend working through the following where you can — it avoids a lot of handsets coming back as no fault found. Not all of it will apply, depending on the type of fault. Tick whatever you've tried.

Factory reset the handset — hold down the OK key for about 10 seconds, or on newer models hold the left and right arrow keys together, then confirm. Ask us if you'd rather we did it remotely. Try a known-good network cable and a different switch port. Try a different power source — swap the PSU, or move between PoE and mains. Test the handset at another desk to see whether the fault follows the phone. For audio faults, try a different handset cord, headset or base unit.

How would you like this handled?

Option A · No charge

Standard return

We collect the faulty handset and send it to the supplier for testing.
Fault confirmed → a like-for-like refurbished replacement is sent out.
No fault found or not covered → it comes back to you, no charge.
You're without the handset for around 5–15 working days.

Option B · Replacement charged in full if no fault is found, or the fault isn't covered by warranty

Advance replacement

We ship a replacement straight away so you're not left without a phone, and collect the faulty one.
If the supplier confirms a warranty fault → nothing to pay for the replacement.
If the supplier finds no fault, or a fault the warranty doesn't cover → you keep the replacement and are invoiced for it in full at current list price.
A £25 + VAT handling charge also applies either way, for the extra shipping and collection.

Please choose how you'd like this handled.

Collection and delivery

Please make sure someone will be on site to hand the parcel over.

Collection address

Address*

Required.

Town / city*

Required.

Postcode*

Required.

On-site contact and number*

Required.

Packaging. Please return the handset complete — stand, handset cord, network cable and PSU if one was supplied — in a padded box. Missing items are charged separately.

Authorisation

Declaration

I am authorised to submit this request on behalf of the company named above and to commit the company to any charges arising from it.
The handsets listed are faulty and, as far as I'm aware, within warranty, and the checks above have been carried out.
Warranty replacements are normally refurbished or equivalent units, not new.
For advance replacement: I accept the £25 + VAT handling charge, and that if the supplier reports no fault found or a fault not covered by warranty, the company will be invoiced for the replacement at list price. The faulty handset must be handed to the courier within 10 working days, or the full price becomes payable.

Print name*

Required.

Date

Signature*

Sign here using your mouse, finger or stylus

Accepted as an electronic signature.

Please add your signature.

I have read and accept the declaration above.

Please confirm the declaration.

Some details are missing — the fields needing attention are marked in red above.

We aim to issue an RA number within one working day. Amicus Networks Ltd, Unit 13 Kingfisher Court, Newbury, Berkshire RG14 5SJ.

Return request received

Thanks — we'll raise the return authorisation with the supplier and email you the RA number and courier details, normally within one working day.

Please don't send anything back until you have the RA number. Unlabelled returns get refused at the supplier's goods-in.

Your reference: —

Request a Quote

Thanks — request received!

Yealink handset return request

Your details

The faulty handset

Before you return it

How would you like this handled?

Standard return

Advance replacement

Collection and delivery

Authorisation

Declaration

Return request received